Travel Reservations Team Leader
Croydon
Office Based Role
£30,000 - Plus a personal target and group achievement commission
A Travel Company based in Croydon are on the looking for an experienced Travel Reservations Team Leader to join their growing team.
The client is looking for someone with an excellent telephone manner, with good sales and customer service experience.
Travel Reservations Team Leader Responsibilities:
Handling incoming calls on all existing bookings
Maintaining Horizon phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
Managing Confirmation and Customer Services Mailboxes
Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
Reservations Maintenance: Updating the team on flight schedule changes from Flight team and monitoring progress for each
Chase team on bookings requiring updates/cancellations/amendments and monitoring progress for each
Bi- weekly update meeting and check with Accounts on balance payment reminders for the team
Report Analysis - Eventuality of bookings V/S enquiry and challenges to converting - weekly debrief with Commercial Director
Updating and maintaining the rota and leave requests - Report to MD
Troubleshooting issues as they arise with systems and the team
To offer expert knowledge and advice on destinations
Up selling to maximise revenue on bookings Travel Reservations Team Leader Specification:
To have experience working for a travel company
Experience in using Amadeus
Driven to achieve company targets
Strong organisational and time management skills
Excellent communication skills What you need to do now:
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