Position: Permanent (Full time)
Location: Hybrid | London Bridge | Global Scope
Reports to: Chief Business Operations Manager
About Us
The Company
Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client‑focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product
Dotdigital is an all‑in‑one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross‑channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision‑making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
Shape the future of IT at Dotdigital. Join us as our Technology Solutions Manager—a hands‑on yet strategic leader responsible for evolving, shaping, and scaling our global Corporate IT landscape.
The Opportunity
We are seeking an experienced IT leader with a track record of defining and delivering IT strategies in global/multi‑site organisations. You will lead and inspire a high‑performing IT team, partnering with executives and department heads. This role combines vision and execution: evolve our IT operations, drive transformation, and champion operational excellence across our international offices.
Key elements include:
* Strategy & Leadership: Set the direction and vision for Corporate IT; champion technology’s role as an enabler of company and product strategy.
* Transformation: Standardise and optimise our IT operating model and processes, leveraging best practices from enterprise environments.
* Scale: Ensure IT is an innovation partner, supporting our business through growth, M&A, and organisational change.
* Operations Excellence: Run a robust, user‑experience focused IT helpdesk and infrastructure that delivers world‑class support and meets business needs 24/7.
* Business Partnership: Collaborate cross‑functionally to deeply understand requirements, building IT solutions that empower our workforce and drive client success.
What you’ll do:
Leadership & People
* Lead, mentor, and develop a multinational IT team (currently 6), growing capability, culture, and business alignment.
* Instil accountability for SLAs, service standards, and ongoing innovation.
* Manage recruitment, coaching, and talent development for the team.
IT Operations & Service Delivery
* Own our global, cloud‑first Corporate IT infrastructure (Microsoft 365, Azure, networking, telephony, endpoints).
* Partner with InfoSec to maintain and improve IT security practices and compliance.
* Oversee all aspects of device, identity, and access management; deliver seamless user onboarding/offboarding.
* Ensure the highest levels of user satisfaction by driving continual improvement and proactive support with a key focus on user experience.
Strategy, Transformation & Projects
* Design and deliver global IT strategies, aligning technology with business goals and future needs.
* Lead or sponsor IT projects—including service transitions, new tools rollouts, integration/M&A projects, or DR/BCP planning.
* Introduce and embed process improvements, innovation, and automation for scale and consistency.
Financial & Vendor Management
* Direct and optimise a significant IT budget (multi‑million pound scope); report, forecast, and drive ROI.
* Own IT procurement, vendor selection, contract negotiations, and supplier performance management.
* Oversee IT asset management, lifecycle planning, and refresh cycles.
What you bring
* Proven senior experience leading Corporate IT / ICT in complex, multi‑site/global business environments.
* Demonstrable expertise in strategic IT operations, team leadership, budgeting, and vendor management.
* Track record of successfully delivering transformation, standardisation, or IT modernisation projects.
* Hands‑on knowledge of Microsoft 365, Azure, device management, and enterprise IT operations (Windows, macOS environments, cloud networks).
* Strong business partnering, stakeholder management, and communication skills.
* Deep commitment to customer service and operational excellence.
* Experience managing or auditing to regulatory frameworks (ISO 27001, ITIL), and working closely with Information Security.
* Experience leading and supporting remote‑first, international user bases.
Bonus points for
* Experience with M&A IT integration or complex change management.
* Enterprise‑scale service desk operations, ZenDesk.
* Microsoft, Cisco or ITIL certifications.
What we offer
* Hybrid working—2‑3 days/week at our modern London Bridge office, with regular global collaboration.
* A high‑impact, visible leadership role with significant autonomy and the opportunity to shape the future of IT at Dotdigital.
* A growing, dynamic, supportive culture, and space to develop your leadership and strategic influence.
You’ll be joining BizOps—a small‑but‑mighty team of builders, fixers, and enablers. We love clarity, crave efficiency, and live for that moment when everything just clicks. We’re doers. We’re problem‑solvers. And we make it fun while we’re at it.
We live by these values:
✅We respond with a positive, can‑do attitude
✅We take ownership
✅We collaborate, communicate and enable each other
✅We are innovators
✅We make things scalable, repeatable and robust
✅We digitalise and eliminate manual processes
✅We care about data quality (a lot!)
✅We always operate with integrity
✅We celebrate quick wins and our success
✅We have fun!
Ready to help Dotdigital scale and innovate for the future?
Apply now and shape our IT landscape.
Interview Process
* 15min Screening Call with Team Talent
* 1 hour Head of Transformation (Biz Ops)
* 1 hour Chief Business Operations Officer
Some of Our Global Benefits
* Parental leave
* Medical benefits
* Paid sick leave
* Dotdigital day
* Share reward
* Wellbeing reward
* Wellbeing Days
* Loyalty reward
DEI commitment
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation
Legal statement
No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.
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