Overview
We are recruiting an Employment Adviser to support participants in overcoming barriers to employment and achieving realistic job goals. The role involves managing a caseload, providing coaching, mentoring, building positive relationships with participants and employers, and driving outcomes in line with key performance indicators.
Responsibilities
* Meet and exceed personal KPI targets (Key Performance Indicators).
* Progressively manage a caseload, using appropriate strategies to help participants overcome barriers to employment.
* Deliver a positive experience to new customers, ensuring engagement with the programme.
* Achieve the required Customer Service Standards.
* Facilitate assessments with a suite of tools to understand each customer’s circumstances, ambitions and goals.
* Provide advice on self‑employment and signpost to internal specialists where required.
* Co‑produce personalised Action Plans featuring SMART targets to enable timely progression.
* Provide tailored support for job‑search and interview preparation to match customers with suitable roles.
* Provide training and guidance on digital technologies to enable self‑service learning and application to online vacancies.
* Ensure all evidence requirements are met to verify job starts.
* Understand the local labour market to source suitable opportunities.
* Undertake direct marketing to employers via digital media (email, LinkedIn, Facebook, Twitter, etc.).
* Market specific customers to employers.
* Identify recruitment needs and conduct tailored prescreens and group assessments.
* Develop relationships with key stakeholders to maximise job opportunities (e.g., local businesses, chamber of commerce, partnership managers).
* Maintain records to the required compliance and quality standards.
* Develop an understanding of local specialist signposting services, applying knowledge where appropriate.
* Participate in continuous improvement activities to ensure excellent service delivery.
* Act as an employee owner, always considering the best interests of the company, shareholders and colleagues.
* Champion best practice and adherence to organisational standards.
* Work flexibly, including travel and overnight stays, as needed to meet the role’s demands.
* Accountable for own professional development and undertake training identified in the performance review process.
* Handle personal data in accordance with the organisation’s data protection policy.
* Promote Prevent and safeguard children, young people and vulnerable adults.
* Adhere to all company policies: safeguarding, equality, diversity, inclusion, quality, health & safety, and IT.
* Undertake any other duties appropriate to the post.
Qualifications
* Good working knowledge of the local labour market in the specified locations.
* Basic knowledge of self‑employment.
* Fully IT‑literate, using Microsoft Office programmes.
* Experience working in a target‑driven environment.
* Experience delivering services to meet contractual and quality standards.
Desirable Qualifications
* Knowledge of the employability industry.
* Knowledge of the recruitment industry.
* Experience working with people in the provision of information, advice & guidance.
* Full driving licence.
Benefits
* 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to purchase additional days).
* 2 Volunteer Days.
* Pension – 5% employee, 5% employer.
* Healthcare Cash Plan, including 3× salary life assurance.
* Annual Pay Review.
* Refer a Friend Scheme.
* Free access to BenefitHub – an online portal with retail discounts, cycle‑to‑work and other voluntary benefits.
Equal Opportunity and EEO Statement
Seetec is an equal‑opportunity employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity. The company supports ex‑offenders and complies with the Prevent Duty and the welfare of young people and vulnerable adults.
Location & Working Hours
Office‑based role in Bath.
37 hours per week – Monday to Thursday 8.30 am to 5 pm, Friday 8.30 am to 4.30 pm.
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