Job summary
Working Full time: 37.5 hours per week
You will contribute and commit to promoting a positive team-based attitude, striving for the highest standards of service in order to lead the secretarial team and deliver excellent secretarial support to the Department and Management Team. The post holder will be accountable to the Assistant Service Manager.
Main duties of the job
You will be expected to work with minimal supervision, exercising independent judgement and using your own initiative. This position ensures an excellent level of Data Quality is maintained when dealing with confidential information in a sensitive manner. The role requires you to be aware of patient and staff confidentiality at all times. The duties vary within the role and may change; flexibility to deliver safe, kind and effective care is expected.
About us
The Trust’s services are provided from three locations:
* The Countess of Chester Hospital: providing 473 general and acute beds.
* Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility.
* Tarporley War Memorial Hospital: a base for community services which serve the local rural population.
The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff to provide care to a population of over 400,000 people across Chester, West Cheshire and parts of Wales.
The Trust works collaboratively within the Cheshire and Merseyside Integrated Care System and closely with the Betsi Cadwaladr University Health Board.
During 2024/2025, there were approximately 643,000 patient attendances ranging from simple outpatient appointments to major cancer surgery.
Job location
Countess of Chester Hospital, Liverpool Road, Chester, CH2 1UL
Salary
£27,485 to £30,162 a year pa
Contract
Permanent – Full-time
Job description / responsibilities
See Job Description for further details.
Recruitment & selection processes
Recruitment selection processes are based on competence (see Person Specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.
Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website (https://www.gov.uk/check-uk-visa).
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
Person Specification
Qualifications (Essential)
* NVQ 3 or equivalent
* GCSE standard (English) or equivalent
Qualifications (Desirable)
* RSA Typing III
* Audio/Short hand typing qualification
* AMSPAR Medical Secretarial Diploma or equivalent
Knowledge & Experience (Essential)
* Touch typist
* Recent and relevant secretarial experience
* Knowledge of full range of secretarial duties
* Knowledge of Microsoft Office Packages
Knowledge & Experience (Desirable)
* Experience as a medical secretary in a healthcare setting
* Experience of first line management/supervision
* Knowledge/experience of specific patient administration systems
* Knowledge of Medical Terminology
* Knowledge of NHS or other health/social care settings
Skills & Abilities (Essential)
* Excellent interpersonal and communication skills
* Ability to problem-solve
* Excellent organisational skills
* Reliable and flexible
* Positive attitude
* Ability to cope well with change
* Able to communicate clearly and appropriately with people at varying levels
* Able to work under pressure within a multi-disciplinary team-based environment
* Ability to work both on own initiative and as part of a team
* Ability to work to a high level of accuracy and attention to detail
* A professional appearance and manner
* Willing to undergo further training or development
* Patient centred values
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission must be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer details
Countess of Chester Hospital NHS Foundation Trust
Countess of Chester Hospital, Liverpool Road, Chester, CH2 1UL
Website: https://www.coch.nhs.uk/working-with-us.aspx
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