Your new company Due to the partnership between Hays and Birmingham City Council, we are looking to recruit Assistant Housing Officers covering the Northfield, Tyseley and Perry Barr areas. Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services and endless opportunities. Birmingham City Council provides the city's residents with a number of services to ensure stability within citizens' daily lives. Your new role Birmingham City Council is seeking a motivated and customer-focused Assistant Housing Officer to support the delivery of high-quality housing management services across our communities.Working as part of a busy housing team, you will play a key role in supporting tenants, maintaining strong community relationships, and ensuring our housing services are delivered efficiently and compassionately. You will act as a first point of contact for tenant enquiries, providing advice and resolving issues promptly while supporting Housing Officers in managing tenancies, including sign-ups, changes, and terminations. The role involves assisting with the investigation and resolution of anti-social behaviour cases, carrying out estate inspections to identify maintenance or environmental concerns, and liaising with internal departments and external partners to ensure effective service delivery. You will also maintain accurate records using housing management systems, support rent management activities, and signpost tenants to appropriate financial support where needed. What you'll need to succeed We are looking for someone who is passionate about making a difference in local communities and delivering excellent customer service. You will have experience in a customer service, housing, or community-focused role, along with strong communication and interpersonal skills. You will be able to manage a varied workload and prioritise effectively, demonstrating a proactive and problem-solving approach. What you'll get in return You will be paid a competitive hourly rate and have a guaranteed long-term, full-time role, with further opportunities for permanent roles. As a Hays contractor, you will have a dedicated consultant who will support you throughout the recruitment process as well as whilst you are at work. You will be given access to our training platform, where you can assign yourself to free online training to enhance your own skills. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk