✨CLEANING MANAGER/SOFT SERVICES MANAGER
📌EAST MIDLANDS
💸£42,00K
We are seeking an experienced and motivated Cleaning Manager to lead the soft services cleaning operation at a 1.2 million sq ft retail destination in the East Midlands. This is an exciting opportunity for a proactive facilities professional to take ownership of a large-scale, high-profile environment and ensure the highest standards of cleanliness and presentation across the site.
The successful candidate will oversee a large cleaning team, ensuring exceptional service delivery while maintaining a welcoming and immaculate environment for visitors, tenants, and stakeholders. With several retail fit-outs currently taking place across the site, the role will also play a key part in maintaining standards during ongoing development activity.
YOUR KEY RESPONSIBILITIES...
* Manage and lead a large on-site cleaning and soft services team.
* Provide strong leadership, coaching, and development to team members.
* Maintain exceptional cleaning standards across all public and back-of-house areas.
* Support the site during ongoing retail unit fit-outs, ensuring cleanliness and safety standards are maintained throughout.
* Work closely with the wider Facilities Management team to ensure smooth day-to-day operations.
* Manage rotas, staffing levels, performance management, and training.
* Monitor service delivery through inspections, audits, and KPI tracking.
* Ensure compliance with all health & safety, environmental, and operational procedures.
* Build strong relationships with tenants, contractors, and stakeholders.
ABOUT YOU...
* Proven experience managing cleaning operations within a large, complex environment (shopping centres, retail destinations, airports, hospitals, or similar).
* Strong knowledge of Facilities Management and soft services operations.
* Demonstrated experience leading and motivating large teams.
* Excellent organisational and communication skills.
* Ability to maintain high standards in a busy environment, particularly during refurbishment or fit-out works.
* Strong problem-solving skills and a proactive approach to service delivery.
* Knowledge of health & safety regulations within facilities or cleaning operations.
WHATS ON OFFER...
* Opportunity to lead operations at a major retail destination.
* A dynamic environment with ongoing development and investment.
* The chance to build, develop, and shape a high-performing team.
* Competitive salary upto £42,000k and benefits package.
This is a Monday-Friday role with duty management 1/6 weekends with time back in lieu.
👉HOW TO APPLY...
If you are an experienced Cleaning Manager with a passion for leadership and facilities management, and you thrive in fast-paced, high-profile environments, please send your CV to sally.ridgway@foundationrecruitment.com