Portering & Helpdesk ManagerLondon North West HospitalUp to £50,000 DOE | 40 hours per week | 5 days out of 7We are looking for an experienced Portering & Helpdesk Manager to lead and develop a large, frontline healthcare team at London North West Hospital. This is a key operational leadership role, responsible for the smooth delivery of portering services and the management of the hospital helpdesk, ensuring a safe, efficient and patient-focused environment.You'll lead a team driving service excellence, compliance, and continuous improvement in a fast‑paced healthcare setting.The RoleAs Portering Manager, you will:Lead, motivate and develop a large portering workforceOversee day-to-day portering operations and manage the hospital helpdesk, ensuring timely response to service requestsMaintain high standards of patient care, safety and service deliveryEnsure full compliance with Health & Safety and healthcare regulationsManage budgets and take ownership of financial performanceBuild strong relationships with clinical teams, stakeholders and senior leadersIdentify opportunities to improve efficiency, introduce innovation and remove barriers to changeAbout YouYou'll bring:Proven experience managing portering services within a healthcare environmentStrong people management and leadership skillsExperience promoting and enforcing Health & Safety complianceExcellent communication and stakeholder engagement skillsStrong organisational and problem-solving abilityCommercial awareness with sound financial acumenConfidence using IT systems and helpdesk / workflow toolsA flexible, resilient approach in a changing hospital environment We ensure you\'re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Contributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury\'s, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesAbout UsPart of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.Job Reference: com/3003/93128001/52800072/SU MedirestCompass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!