Job Description
Within the Ski, Golf and Cruise industry, Lifts To work alongside major travel agents and tour operators, offering various types of transfers for their passengers. Transfers are the first and last experience of a clients holiday and we work with the most trusted partners around the globe to ensure a smooth and comfortable experience.
As the company grows there is a need for the product team to expand. We are looking for a relationship manager to help build relationships, manage and grow our portfolio of partners. The right candidate will be a key part of increasing our partner base, opening new territories and adding new product types to suit our client’s demand.
As a relationship manager you will be responsible for overseeing all areas of the department including researching and sourcing transport providers, negotiating contracts & pricing, supplier onboarding, ad hoc quotes, price comparisons, due diligence & audits, and monitoring supplier service levels and feedback.
The role can be based in our office in Manchester city centre, you can work remotely, or there is an option to be based from our office in Morzine in the French Alps under a French employment contract.
Required Skills
It is expected that you are comfortable communicating with people on both calls and emails, have an analytical and commercial mind set and good level of IT skills, including MS Excel. You will be expected to be able to prioritise your workload whilst working as part of a team and independently, when required.
Although experience within the travel industry is preferred, in depth and ongoing training will be provided. This will include using our bespoke system to manage pricing and availability and internal procedures for sourcing partners and expanding into new territories.
You are a highly motivated team player with outstanding attention to detail, excellent communication skills (written & verbal), strong work ethic, drive and persistence. You will adapt to differing situations, work well in high pressure environments and have the ability to use your initiative and multitask. You have an intrinsically conscientious and collaborative attitude to work and teammates with a ‘can-do’ attitude and determination to complete the task at hand.
As we work internationally, a second language would be beneficial in this role. Spanish would be a preference as our Golf and Cruise brands are very popular across Spain.
Key Areas of Responsibility and Accountability
• Working as part of a team to build our growing network of transfer suppliers in order to satisfy our sales demand and expansion plans.
• Assist the team in the efficient day to day running of the department and the delivery of the core objectives.
• Sourcing and onboarding new suppliers in identified locations required for growth.
• Building relationships and negotiating with suppliers to obtain the best possible rates and service levels. Being able to bring any existing relationships to the company from previous positions would be an advantage.
• Ensure suppliers understand our system and how to get the most out of it and taking their feedback on developments we could make to improve it for them.
• Ensure suppliers understand our service level expectations and procedures to ensure a high-quality service delivery and minimise potential operational issues.
• Ensuring supplier information is kept up to date and communicated to customers.
• Sourcing adhoc quotes for the sales department, as quickly as possible whilst providing the most competitive rates available.
• Regular competitor price analysis.
• Monitoring and managing supply availability.
• Weekly and monthly meetings to report on progress, challenges, priorities and discuss potential improvements to processes.
Package
* Full Time (40 hours per week)
* 30 days annual leave inclusive of Public Holidays
* Work remotely, from our Manchester office (UK), or from our Morzine office (France)
* Salary of £25-30,000 per year subject to experience
About Lifts To
Lifts To is a leading transfer booking agent acting as an intermediary between transfer suppliers and customers. Launched as Ski-Lifts in 2005, our talented team and custom in-house system enabled strong growth within the Ski industry. The expansion of Lifts To has seen the addition of Golf, Sea and Cruise transfers for our customers around the globe.
Our Values
We have core values that we apply to how everyone in the organisation behaves and how we wish to be perceived externally. We look for people to join our team who shares our values, as below.
• Empathy - Listening skills; Relationship builder; Understanding of customer, supplier and colleagues within our organisation’s needs
• Ambition – Competitive; Tenacity; Goal focussed
• Integrity – Honest; Reliable; Positive; Strong work ethic; Conscientious
• Expert - Take control of personal development; Search out answers; Challenges the established thinking; Constantly looking to improve
• Proactive - Positive attitude; Problem solver; Anticipates issues; Planner