The Progress Chaser is essential in supporting the smooth flow of patients through the Acute Medical Unit (AMU). This role involves organizing and facilitating timely investigations, confirming discharge plans, and assisting the flow nurse. The primary focus is on tracking the progress of tasks and processes, identifying any delays, and working closely with various teams and stakeholders to address obstacles. The goal is to ensure a positive patient experience, while supporting safe and efficient discharges.
The post holder will support the AMU Flow Nurse and Nurse in Charge (NIC) in a progress chaser capacity, overseeing the monitoring of the AMU and ED whiteboard to ensure patient flow is efficiently managed. The role involves tracking potential four‑hour breaches and liaising with the capacity team to ensure bed availability is effectively managed.
Additionally, the post holder will assist with facilitating timely discharges by monitoring any delays in outstanding investigations or treatments that could hinder discharge. They will elevate these delays as necessary to ensure prompt and safe discharges, contributing to the smooth running of the AMU and the overall patient care process.
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300, providing inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010 and the continued upgrading of existing areas ensures the Trust now has a state‑of‑the‑art Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit facilities.
A new Urgent Emergency Care Centre was opened in March 2023. The two‑storey development has significantly improved emergency care facilities and capacity and has provided almost 5,000 square metres of additional clinical space.
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