Job Overview PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD The base for the Successful Candidate will be decided on appointment, this will be one of the 3 main acute sites for BCUHB. This role covers a PAN BCU service and agile working will be expected. Provides high-level administrative and secretarial services for the Professional Service Manager Radiography, maintaining strict confidentiality at all times. Manages and participates in radiology projects, undertaking enquiries and gathering information. Investigates radiology concerns, clinical negligence claims and coordinates coroner requests ensuring adherence to statutory requirements, Health Board policies and procedures. Responsible for the development, maintenance and management of the radiology concerns database. Conducts daily administration, operational management and rota coordination for the radiology registrars Deals with radiology registrar issues and supports HR processes. This is a secondment for 6 months to cover the needs of the service If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. Main duties of the job Act as the first point of contact by telephone, email and correspondence for Professional Service Manager Radiography - resolving problems, providing advice on a wide range of matters, or referring to the most appropriate person as necessary. Provide clerical and secretarial support for the Professional Service Manager Radiography, Provide administrative support for the registrar training programme in radiology. Work independently to conduct patient surveys, and patient-related studies to inform and develop radiology service improvements Communicate feedback from independent surveys and studies back to radiology staff Formulate written radiology responses to correspondence received from AMs and MPs on behalf of their constituents, for approval from the Professional Service Manager Radiography. Use own initiative to maintain effective working relationships with third sector organisations such as the Community Health Council and patient representative groups. Ensure feedback from patients, carers and relatives is utilised in the development of improvement plans and clinical service strategies. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Working for our organisation If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Detailed Job Description And Main Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac Full details regarding the Vacancy can be found in the Job Description and Personal Spec attached. Person specification Experience Essential criteria Relevant experience of dealing with general public / patients / carers / health professionals on customer service issues. Experience of dealing with a variety of professionals and staff at different levels. Desirable criteria Proven experience of working in customer services or related departments within a complex organisation Qualifications Essential criteria Educated to degree level or equivalent qualification or experience Evidence of Continuous Professional Development Skills Essential criteria Experience of establishing / using systems and processes to ensure effective recording, monitoring and evaluation of feedback. Problem solving skills. Experience of effective communication (verbal and written) Ability to work on own initiative and manage own workload Desirable criteria Evidence of good IT skills, including presentations and use of social media / ECDL or equivalent Evidence of handling distressing or sensitive situations Welsh Desirable Oher Essential Criteria Special requirements to perform in the role - Ability to travel within geographical area