Salary: £40,000 - 42,000 per year Requirements: Experience working onsite for Legal chambers supporting 1st/2nd line technical IT support role or equivalent 3 years working for an MSP is desirable 2nd Line support of Microsoft infrastructure software and application suites Competency with mainstream Apple Mac infrastructure software and application suites MS Certificates are preferred Familiarity with ITIL service strategy Strong communication skills at all company structure levels Ability to work autonomously and deliver effective outcomes without supervision Responsibilities: Providing effective 1st and 2nd line support to our clients, working seamlessly alongside the Opus IT Service Desk Logging detailed and accurate information into the case management system Managing your personal call queue, ensuring tickets are up to date and closed in a timely fashion to meet SLAs Communicating with users to keep them updated on their issues and ensuring high customer satisfaction Walking the floor daily to ensure an approachable IT Support presence Proactively checking Audio Visual rooms throughout the day Running regular drop-in sessions for assistance or training Building and configuring desktop systems and mobile devices Fixing hardware faults and installing upgrades to hardware Technologies: Hardware Support ITIL Mobile REST Windows More: At Opus, established in 1992, we pride ourselves on being a customer-driven and service-led technology provider. We focus on delivering tailored technology with purpose, building long-term partnerships with our clients. Located in Central London, our team enjoys a comprehensive benefits package, including private healthcare, pension, personalized training pathways, and monthly accolades for outstanding performance. As we embark on a strategic growth journey aiming to double our turnover by 2026, we seek passionate individuals to join us in impactful projects and continuous professional development. last updated 8 week of 2026