Credit Control Assistant
Department: Legal
Employment Type: Permanent - Full Time
Location: Bolton
Description
We are seeking a proactive and detail-oriented Credit Control Assistant to join our Finance team in Bolton on a full-time basis. This role is key to ensuring the timely collection of outstanding invoices across a designated client portfolio, in line with Keoghs’ policies and KPIs. The successful candidate will play a vital role in managing debt, maintaining strong client relationships, and supporting the wider finance function.
Key Accountabilities
* Manage and collect outstanding client invoices in accordance with agreed processes and timescales.
* Build and maintain strong client relationships, balancing effective debt recovery with positive client engagement.
* Investigate and resolve invoice queries promptly, working closely with Fee Earners and Clients.
* Ensure accurate allocation of client receipts in collaboration with the Legal Cashiers Team.
* Liaise with the Billing Team to arrange amendments to bills where required.
* Ensuring the team leader is aware of any issues that arise and that significant issues are escalated to the Client Relationship Manager in a timely manner.
* Provide clear and accurate analysis of outstanding debt to Clients and Fee Earners.
* Monitor overdue accounts and recommend actions to keep overdue percentages within target.
* Contribute to process reviews, identifying and recommending improvements.
Experience, Skills and Qualifications
* Strong attention to detail with excellent numeracy skills.
* Proven ability to manage time effectively and prioritise workload.
* Confident IT skills, including proficiency in Excel and other Microsoft Office applications.
* Professional communication skills with the ability to engage effectively with clients and colleagues.
* A strong team player with a collaborative approach, willing to support colleagues when needed.
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 years’ service
* Pension Contribution based 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme*
* Tech Scheme*
* Season Ticket Loan*
* Gym Flex*
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted Tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
*after successfully completing probation
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