Customer Service Coordinator – Exciting Opportunity - Kettering - Office based
Our client is offering a fantastic opportunity for an energetic and enthusiastic individual to join their dynamic team. If you're self-motivated, highly organised, and passionate about delivering outstanding customer service, we’d love to hear from you!
In this key role, you’ll ensure a smooth and efficient after-sales process, acting as a vital link between customers and internal departments. Your focus will be on delivering a seamless customer experience, maintaining satisfaction both internally and externally.
What You’ll Be Doing:
Process all sales orders, ensuring complete and accurate customer information is collected and documented
Manage post-sale order tracking, stock monitoring, and project allocation for delivery
Coordinate with Despatch, Purchasing, and other departments to ensure timely and complete project fulfilment
Ensure all customer delivery schedules are met efficiently
Handle incoming calls professionally and warmly
Maintain and improve internal customer service processes
Process extras, spare parts, and quick orders promptly to meet lead times
Investigate and respond to customer queries and complaints, ensuring thorough resolution
Maintain weekly reporting on customer service KPIs
Support additional business operations as required
What We’re Looking For:
Proficiency in Microsoft Word and Excel
A methodical, detail-oriented approach
Strong multitasking and time-management skills
A positive, solution-focused attitude
Excellent telephone manner and communication skills
Ability to produce clear, professional written correspondence
Ability to remain calm and focused under pressure
A proactive mindset and a passion for delivering first-class customer service
What’s in It for You:
Competitive salary
Generous pension scheme
25 days holiday plus Christmas shutdown
Extra day off for your birthday
Free on-site parking
Friendly, fast-paced working environment
Opportunities for personal and professional growth
If you're ready to join a thriving company where your contributions make a real impact, apply today!
Apply today for immediate consideration to
INDKTT