Account Manager
If you enjoy building long:term customer relationships, managing key accounts and delivering an exceptional customer experience, this is an opportunity to join a growing organisation where customer engagement is genuinely valued. Were looking for a proactive and organised Account Manager to support contracted clients, drive account growth and ensure service delivery exceeds expectations.
BASIC SALARY: GBP 34,000
BENEFITS:
Uncapped commission, paid quarterly (OTE GBP 1000 per quarter)
25 days annual leave plus bank holidays
Health cash plan
Employee assistance programme
Life assurance
Workplace pension scheme
Eye care scheme
Free parking
LOCATION: This is an office based role, based in Irthlingborough.
COMMUTABLE LOCATIONS: Wellingborough, Rushden, Higham Ferrers, Raunds, Kettering, Bedford, Northampton, Thrapston
JOB DESCRIPTION: As our Account Manager, you will be responsible for managing and supporting a portfolio of contracted customers, ensuring a high level of service delivery and maintaining strong, long:term relationships. Youll work closely with internal departments and external stakeholders to support customer requirements, meet agreed SLAs and identify opportunities to grow existing accounts. This is a fast:paced, customer:focused role where organisation, communication and relationship management are critical. Youll act as a key point of contact for clients, ensuring projects, documentation and customer communications are delivered accurately and on time.
Day to day you will:
Manage and support contracted customer accounts, ensuring service delivery meets agreed SLAs and KPIs
Conduct regular customer reviews and maintain strong working relationships with key stakeholders
Identify opportunities for account growth through upselling and cross:selling services
Coordinate customer requirements internally with sales, scheduling and operational teams
Manage customer documentation, certification and training records accurately and efficiently
Support contract renewals, pricing discussions and ongoing account development
Resolve customer queries, complaints and escalations professionally and efficiently
Maintain accurate CRM records and support wider customer engagement initiatives
PERSON SPECIFICATION:
Youll be a customer:focused individual who enjoys building relationships and delivering a high level of service. Youll be confident communicating with stakeholders at all levels, highly organised and able to manage multiple priorities within a busy environment. Most importantly, youll be proactive, approachable and willing to get stuck in as part of a collaborative team. You will:
Have experience within a busy B2B sales, account management or customer engagement environment
Possess excellent customer service and relationship:building skills
Be highly organised, with strong time management and attention to detail
Have strong communication skills, both written and verbal
Be confident managing customer queries, escalations and ongoing account activity
Ideally have experience within construction, training, education or related sectors, although this is not essential
COMPANY: We are a well:established, growing B2B organisation operating across the training, compliance and specialist services space. Supporting thousands of businesses across the UK and internationally, we deliver a range of solutions that help organisations operate safely, effectively and in line with industry standards.
It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Partnership Manager, Account Manager, Customer Success Executive, Customer Relationship Manager, Internal Account Manager, Client Services Executive, Training, Education, Construction, Compliance, Professional Services, B2B Customer Service.
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