Toanswercallsfromcustomers,usingourCallCentretechnologies. Toansweremailsfromcustomersusingdigitalemailtechnology. To listen attentively to customer requirements asking pertinent questions to establish facts in orderto gainafull understanding of thecustomersneeds. To maintain customer service standards by answering customers telephone calls and emails, beingcourteous,welcoming andprofessionalatalltimes. Once the customers needs are understood, give them the support and confidence to self-serve toanswertheirownqueryorbyusingCouncilequipmentwithaviewtousingtheirownwherepossiblein thefuture. Toreferunresolvedactionstothesenior,TeamLeader,orotherareas. Toadhere totheDataProtectionAct. Monday - Friday 9am - 5pm 37 hours per week. Answering inbound telephone calls from Swindon Council residents reporting Housing Repairs. Customer Service Advisor Customer Service Advisor Customer Service Advisor Customer Service Advisor