Responsibilities
As a Counter Fraud Injury Claims Handler, you’ll protect what matters and make a meaningful impact in a collaborative team focused on delivering fair, effective outcomes, while helping combat fraud. In this role, you’ll manage a portfolio of suspicious third‑party injury claims, applying strong claims handling expertise alongside investigation strategies, relevant legislation/case law and counter‑fraud systems and intelligence to progress claims confidently and reach balanced decisions. You’ll build strong relationships with internal colleagues, external stakeholders and the NFU Mutual agency network, communicating clearly to keep all parties appropriately informed, while also coaching and sharing insight to uplift fraud awareness across the wider team. You will manage a varied portfolio of third‑party claims across all Injury lines of business, delivering timely and fair outcomes in line with NFU Mutual’s Claims Philosophy, regulatory standards and your delegated authority. You’ll balance high‑quality service with careful indemnity spend, ensuring claimants and customers experience clarity, fairness and professionalism throughout.
You are someone who communicates with clarity, empathy and confidence, is skilled at navigating complex conversations whether you’re dealing with a claimant, a solicitor or a colleague. Naturally inquisitive, you ask the right questions, explore the detail and use sound judgment to form fair, well‑reasoned decisions. You stay adaptable when priorities shift, maintaining focus on delivering the correct outcomes for claimants. Collaboration comes naturally to you, and you build strong working relationships with a wide range of stakeholders. Your strong organisational skills help you manage a busy, varied caseload, and you’re confident prioritising effectively while keeping your communication open and proactive. With a strong customer focus, you balance empathy with commercial awareness and regulatory understanding. You’re comfortable presenting technical information in a clear, accessible way, whether explaining your reasoning, coaching others or supporting the uplift of fraud awareness across the wider team. Your proactive mindset and commitment to high‑quality service help create a supportive and continually improving team culture.
Technical Skills Required
* Experienced Insurance Fraud Claims Handler, with evidence of effective management of a portfolio of suspicious Injury Claims
* Good understanding of end‑to‑end insurance claims processes
* Sound decision‑making in the processing of those claims, through to closure
* Strong investigative skills within the insurance third‑party claims area
* Up‑to‑date knowledge of FCA regulatory landscape
Working at NFU Mutual
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
Benefits and Rewards
* Salary up to £38,000 + 10% annual bonus + benefits
* Annual bonus (up to 10% of salary)
* Contributory pension scheme, up to 20%, including your 8% contribution
* 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
* Family Friendly policy that helps you balance your work and family responsibilities
* Access to savings at high‑street brands, travel and supermarkets
* £20 contribution to a monthly gym membership – subject to T&C’s
* Health and wellbeing plan – cashback for dentist, opticians, physio and more
* Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
* Employee Volunteering – volunteer in the community for one day each year
* Unlimited access to Refer a Friend £500 bonus scheme
* Life Assurance cover of 4 × salary
* Employee discounts of 15% on a range of NFU Mutual insurance policies
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