Job reference number 337604
Customer Operations Manager (Argyll & Port Ellen). Salary starting from £45,888 plus potential 10% bonus, 25 days annual leave and generous pension. Full time Permanent. Glasgow Mail Centre, Glasgow, G21 1AA.
Responsibilities
Full accountability for the Delivery teams; you’ll work through the morning and into the afternoon to ensure the smooth running of all deliveries. You’ll lead and inspire supervisors and front‑line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and acting as a role model by living our values. To maximise our people management, resource planning and specialist project activity, you’ll partner with the Trade Union and coach your team to drive performance improvement, ensuring every item is delivered accurately and on time.
Shift Pattern
5 days between Monday to Saturday, 41 hours per week. Flexibility will be required to meet the needs of the area’s operation.
What You’ll Get
10% on‑target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Additional benefits include MyBundle perks such as the Cycle2work scheme, corporate discounts (retail vouchers, travel & attraction discounts, gym membership), and a range of career development opportunities that come with leading a team and driving key decisions.
About You
This role is packed full of influence, challenges and responsibility, and we need someone who is flexible, can excel under pressure, and is customer‑focused. You should be a team player, results‑driven, and an inspiring leader who can empathise, motivate, coach, and collaborate. You will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, bringing creative ideas that drive cost reduction, innovation and data‑driven improvement.
We are committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals and offer support where needed.
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