Job overview
Health Courier Services (HCS) provides clinical logistics/transport services across all Health Boards in Wales, and is seeking a Supervisor /Team Leader.
On average the service sorts (via its own mail sorting hubs), delivers and collects up to, items of mail/medical notes per week, and transports over million movements of samples of Blood Products and Pathology in accordance with Transport of Dangerous Goods legislative requirements per year.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Principal Responsibilities
Service Delivery:-
Service delivery within the local area.
Maintain effective working relations with SC, L &T stakeholders, internal and external contacts and the wider HCS Team.
Ensure contract agreements are complied with and fully understood by staff.
Assist in achieving the optimum use of Health Courier Services resources within the Region.
Resource Management:-
Supervise/organise the overall activities of Health Courier Services staff, roster cover and annual leave.
Monitor and maintain records appertaining to the vehicles used by the Health Courier Services and liaise with Fleet office for servicing and repair.
Instigate training and development programmes for Health Courier Services staff and ensure performance is satisfactory.
Ensure operational compliance with HCS Standard Operating Procedures, proposing and implementing local Standard Operating Procedures where required.
Undertake Risk Assessments where necessary.
Reports and Statistics analysis:-
Prepare reports for and submit statistical information to Health Courier Services Manager, as and when required.
Monitor service delivery and performance using activity records and statistical information to ensure contract compliance.
Working for our organisation
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.