My client is one of the most recognised and successful law firms in the UK, with over 30 years experience and has seven offices across the UK.
They are now looking to expand further into their Liverpool office and are looking for a New Claims Team advisor.
As a Stage 1 Co-ordinator your role will be to prepare and submit Claim Notification Forms (CNFs and SCNFs) in a timely manner to ensure the team meets its targets.
As part of this role you will be required to liaise with file handlers, third party insurers and clients to obtain missing information.
Key Duties & Responsibilities
1. To prepare CNFs and sCNFs to ensure they are Portal ready and submit via the Portal.
2. To make outbound calls to clients and third party insurers to proactively obtain further information.
3. To take incoming calls from clients to assist with queries and obtain/update information required for the initial stages of the claim.
4. To liaise with external companies and internal departments in a timely and professional manner in order to effectively process CNF and sCNFs.
5. To raise DVLA requests.
6. To perform Medco searches and send medical instructions.
7. To highlight errors on files and any other anomalies.
8. To be able to accurately move work between schedules.
9. To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by SRA.
10. To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures.
Experience & Knowledge
1. To be able to develop and maintain the relevant skills required for a Stage 1 Co-ordinator role.
2. An ability to answer simple legal queries relating to the MOJ process.
3. An ability to answer simple legal queries relating to the OIC process.
4. An understanding of VF Legal.
5. Strong communication, IT and interpersonal skills.
6. An ability to work in a fast-paced environment.
7. An ability to work effectively with people across a wide range of levels and responsibilities.
Benefits
1. 25 days' holiday per annum
2. Holiday buy and sell scheme
3. Hybrid working model (in relevant role)
4. Matched Giving up to £250 matched for personal charity fundraising for a registered charity
5. Medicash cash plan claim back dental / physio / optical appointments
6. My Medicash App including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
7. Discounts and cash back on travel and shopping through Medicash extras
8. Life Assurance Scheme (4 x salary)
9. Pension scheme
10. Funded driving theory test (in relevant role)
11. Active network of Wellbeing Champions providing mental health support
12. Training and development opportunities
13. Funded social events to connect with your colleagues
14. Dress for your day policy
This is a fantastic opportunity for someone passionate about making an impact in the legal sector.
If you have the skills and enthusiasm to excel then please send your updated CV to c.orrell@clayton-legal.co.uk or call Chris on 0161 914 7357 to discuss the role further.
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