Located in Pickering, North Yorkshire, this role involves multi-site coverage (York, Goole, Thirsk) with occasional remote working. Annual salary is £25,000-£28,000, dependent on skills and experience. A full, valid UK driving licence is essential and you must have the right to work in the UK.
Core Responsibilities
* Provide prompt, high-quality 1st- and 2nd-line support across all sites, owning technical issues through to resolution to minimise disruption to frontline care.
* Maintain the stability, security and integrity of our Microsoft 365 environment (Exchange, Teams, SharePoint Online).
* Configure and securely deploy new hardware (desktops, laptops, mobiles) ensuring all systems run on modern platforms such as Windows 11, with enterprise security standards.
* Play an active role in strategic projects, including new technology evaluation, digital process automation and infrastructure enhancements.
* Create, update and maintain robust technical documentation and operational guides for internal IT users and end-users.
* We are committed to safeguarding and will not accept barred individuals for unsupervised work with adults or children. Please note that a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) applies.
Required Experience & Skills
* Proven, dedicated experience in a 1st- / 2nd-line IT support or Technician role.
* Proficiency in administering and supporting the full Microsoft 365 stack (Exchange, SharePoint, Teams, OneDrive) in a multi-user environment.
* Hands‑on expertise in deploying, diagnosing and maintaining Windows 11 operating systems and associated hardware (desktop / mobile).
* Exceptional stakeholder communication skills - the ability to translate complex technical concepts into clear, non-technical advice for staff and management.
* A logical, methodical approach to complex problem‑solving and a relentless commitment to service excellence.
Desirable Attributes
* Relevant vocational certification (e.g. Microsoft 365 Certified: Modern Desktop Administrator, CompTIA).
* Experience with network fundamentals (router configuration, firewall concepts, access points).
* Previous experience in the health, social care or charity sectors.
* Experience in the deployment and management of mobile / smart device fleets (Android [MDM solutions, especially Intune]).
Founded in 1986, The Wilf Ward Family Trust is dedicated to enhancing the lives of individuals with disabilities. We empower them to lead fulfilling lives and embrace innovation to stay at the forefront of social care.
We offer a comprehensive range of employee benefits designed to improve work‑life balance, provide financial security, and nurture personal and career development.
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