Why Greencore?
We're a leading manufacturer of convenience food in the UK and our purpose is to make everyday taste better!
We're a vibrant, fast-paced leading food manufacturer. Employing 13,300 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups and sushi to cooking sauces, pickles and ready meals, and in FY24, we generated revenues of £1.8bn.
Our vast direct-to-store (DTS) distribution network, comprising of 17 depots nationwide, enables us to make over 10,500 daily deliveries of our own chilled and frozen produce and that of third parties.
What you'll be doing:
As an Mobile Support Engineer, you will respond and resolve support calls allocated to the mobile support team and will perform installations, configuration, operations, and maintenance of business critical systems across multiple sites (Warrington, Crosby, Consett, Leeds). As such, you will be:
Ensuring that all support calls are managed consistently (courteously, clearly, helpfully) according to agreed standards and appropriately agreed business impact and priority assigned
Provide excellent customer experience, both verbal and within toolset is paramount in all activities and is continually improved
Ensures that Business Critical tickets are handled appropriately and are escalated to the appropriate escalation groups
Identifies articles that can be published to end users and service desk, to support user self service/and first line resolution of support calls
Conduct root cause analysis to identify corrective actions to prevent repeat issues and re-work with support teams, business and partners
Build working relationships with site General Managers & key stakeholders to understand the impact on IT Service from changes or amendments to business processes and share with the team
Where required, perform regular system monitoring and alerting to verify the integrity and availability of appropriate resources and processes to allow services to perform effectively and in line with business expectation
Support Service Transition and Integration in part taking in onboarding activities to support the Greencore service model
What we're looking for:
Expert knowledge of running/managing /using systems within a manufacturing environment
Good telephone skills and an ability to provide technical support over the phone
Logical problem solving skills and techniques
Good analytical and communication skills to be able to converse with business users in their language
Experience working within a multi-site organisation or Group
Good knowledge of server operating systems with particular focus on Windows Server 2003/Active Directory
Good knowledge of desktop operating systems and associated hardware and software (MS-Office/Lotus Notes)
Knowledge of leading business applications (ERP/CRM/SCM/HR)
Strong planning, communication and presentation skills coupled with the capability to listen and influence
Understands and has a strong appreciation for the `frontline' role service desk operations have on shaping the overall relationship between IT and the business
You must hold a full and clean UK drivers license and own your own vehicle for this role
You may be required on occasion to perform out of core hours work
What you'll get in return:
Competitive salary and job-related benefits
25 days holiday allowance plus bank holidays
Pension up to 8% matched
Company share save scheme
Greencore Qualifications
Exclusive Greencore employee discount platform
Access to a full well being centre platform