Birmingham Children’s Trust is seeking an experienced and proactive ICT Support Manager to lead specialist ICT support teams and play a key role in delivering high-quality, responsive and customer-focused ICT and information support across the Trust.
This is a fantastic opportunity for a strong people leader and ICT specialist who is passionate about improving services, enabling agile working, and making a real difference to the way our teams support Children, Young People and Families.
Key Responsibilities
* Manage ICT support teams to deliver a high-quality, consistent and responsive service.
* Support teams through effective leadership, coaching and continuous professional development.
* Manage, report and improve staff performance and efficacy.
* Monitor, report and improve service performance.
* Provide ICT and information support, advice and signposting where appropriate across the organisation.
* Maintain effective communication channels across the Trust for ICT and information support, including GDPR-related communication.
* Manage the team with the Trust-wide triage and investigation service for social care system functionality and data issues, working with key stakeholders.
* Manage resources to resolve ICT system issues raised by operational areas and escale where needed to achieve resolution.
About You
We are looking for someone who is:
* An experienced ICT leader with a strong background in support services
* Confident managing teams and suppliers
* Strong communication skills as you will be speaking to a diverse range of stakeholders.
* Highly customer-focused, with a calm and solution-focused approach
* Able to build strong working relationships across a large and complex organisation
* Skilled in service improvement, performance management and operational delivery
* Knowledgeable in ICT systems, support processes, GDPR and agile working
* Able to work collaboratively with colleagues and stakeholders to deliver the best outcomes
Our Benefits
* A generous annual leave package of 30 days, rising to 33 after 5 years and 35 after 10 years.
* Salary Sacrifice Car Scheme – drive a brand-new car for an affordable fixed monthly amount with no deposits or credit checks.
* Free on-site parking at our offices (One Avenue Road and Lifford House) and free onsite electric car charging ports.
* Local Government career average pension scheme in line with the local scheme.
* Continuous Service Recognition – Thank You badge when you first join and years-of-service badges at 5, 10, 15, 20, 25, 30 and 35+ years.
* Full access to our internal employee benefits scheme – Occupational Health, rewards, discounts, health & fitness, personal wellbeing support and more.
Onboarding Process
The successful candidate will be required to undergo a series of background checks with Experian, including right-to-work and digital ID verification – essential pre‑employment requirements.
Why Join Us
* Impactful work – be part of a team that makes a real difference to vulnerable children in Birmingham.
* Supportive environment – enjoy a collaborative culture where your contributions are valued.
* Career development – tailored programmes, supervision and learning opportunities to advance your skills.
* Generous benefits – competitive rewards package including generous leave, pension and additional perks.
Our Values
We approach our work with care and compassion, actively listening to the needs of the children and young people we serve, involving them in decisions that affect their lives.
We use our resources wisely, foster collaboration among schools, health professionals and the police, and work as one cohesive team to help children thrive.
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people.
Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service check.
We are committed to fair treatment of all applicants, including those with criminal records. You will not be barred simply for having a record; each case is considered individually.
To avoid disappointment, please submit your application and supporting statement early as we reserve the right to close the role early if we reach the required number of applications.
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