Power Plus has an excellent opportunity to employ a Customer Service focused individual, to join as a Customer Service Account Handler. The successful applicant will be responding to the service requests of client base, within the Fire and Security System Industry.
Key Responsibilities of the Customer Service Account Handler (but not limited to):
* Liaise with Clients and Engineers to book in planned maintenance and remedial works and complete associated tasks. To be responsible for the delivery of works within KPI deadlines for service visits and remedial works - checking that the jobs are financially viable and commercially correct.
* Providing Risk Assessment and Method Statements for planned maintenance works
* Addressing all emergency call outs within stated KPIs
* Be responsible for maintaining a portfolio of clients. To build and maintain strong client relationships and uphold a positive reputation of Power Plus
* Prompt and accurate response to client enquires
* Undertake general administration duties relevant to your position including data entry and responding to emails and telephone calls.
* Ensure all necessary paperwork is obtained and processed promptly including (but not exclusively) worksheets and purchase orders. Includes the prompt receipt of purchase orders, chasing where not received and processing of engineers worksheets.
* Be professional and customer centric at all times.
* To learn the roles within and be prepared to provide assistance to the Service Support Team.
Skills of the Customer Service Account Handler:
* Computer literate
* Good written, oral and numerical skills. Excellent telephone manner.
* Excellent attitude towards career development.
* Excellent organisational skills.
* Ideally a proven history of success within a Customer Service environment.
* Ability to work as a team member, but on own when required.
Competency Level: 2