A global banking firm in Sheffield seeks a Service Quality Lead to enhance operational excellence across global platforms. The role involves monitoring production incidents, leading root cause analysis, and driving automation practices. Applicants should have over 8 years of experience in IT Production Support, particularly in global banking, with strong skills in incident management and regulatory compliance. A salary range of £50,000 to £70,000 is offered for this hybrid role committed to service quality and resilience. #J-18808-Ljbffr