ABOUT THE ROLE We are seeking a highly organised and proactive Sales Support Coordinator to join our Operations team. Reporting to the Head of Sales, you will play a crucial role in ensuring all consumer orders are processed and dispatched accurately, on time, and in line with customer expectations. Your focus will be on maintaining exceptional OTIF levels (98%+) and delivering an outstanding customer experience. Key responsibilities include: * Managing incoming calls and directing them appropriately * Coordinating with Sales, Buying, and Marketing teams to support sample, PR, and influencer requests * Maintaining stock accuracy and ensuring the stock room is fully stocked with products and consumables * Liaising with third-party warehouse teams to ensure timely order fulfilment * Handling consumer queries via Shopify and acting as the first point of contact for complaints * Providing administrative support to the Sales team and Account Managers as needed * Conducting regular stock takes and reworking goods where required * Supporting sales operations to maintain high levels of customer satisfaction This role is ideal for someone who thrives in a fast-paced, detail-focused environment and enjoys being at the heart of operational excellence. ABOUT THE CANDIDATE The ideal candidate will have: * Experience in a busy customer service environment with a strong focus on ...