Overview
We are seeking a Temporary Customer Service Advisor to assist in delivering exceptional service to customers in the Not For Profit sector. This role requires a customer-focused individual who can efficiently handle enquiries and resolve issues in a professional manner.
Client Details
The organisation is a well-established entity within the Not For Profit sector, known for its commitment to community engagement and service excellence. As a medium-sized organisation, it offers a supportive environment where individuals can make a meaningful impact.
Description
* Respond promptly and professionally to customer enquiries via phone, email, or in person.
* Provide accurate information on services and resolve customer concerns effectively.
* Maintain detailed and up-to-date records of customer interactions in the system.
* Collaborate with internal teams to ensure swift resolution of customer issues.
* Identify and escalate complex queries to the relevant department when necessary.
* Assist with administrative tasks to support the customer service team.
* Contribute to improving processes by providing feedback on recurring customer concerns.
* Ensure compliance with organisational policies and procedures.
Profile
A successful Temporary Customer Service Advisor should have:
* Previous experience in a customer service role, ideally within the Not For Profit sector.
* Strong communication skills, both written and verbal.
* Adept at problem-solving and handling queries with professionalism.
* Proficiency in using standard office software and customer management systems.
* A positive attitude and the ability to work effectively in a team environment.
Job Offer
* Competitive hourly rate
* Weekly pay
* Free on-site parking
* A chance to go perm
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