Overview
Darwin Escapes operates unique holiday destinations across the United Kingdom. The Spa Therapist at Hawkchurch Resort & Spa delivers high‑quality spa and beauty treatments, supporting spa operations and contributing to guest satisfaction.
Key Responsibilities
Spa Operations
* Prepare the salon and treatment rooms to a high standard prior to opening and before each guest appointment.
* Ensure the salon is ready at opening times to welcome customers.
* Ensure all equipment, tools and products are clean, sanitised and ready for use.
* Maintain cleanliness and presentation of all areas of the workplace to the highest standard.
* Provide beauty treatments in accordance with certification, training and professional standards.
* Ensure equipment is maintained to the highest standard, reporting any issues or faults immediately.
* Monitor salon stock levels through regular stock checks.
* Order equipment and materials with management approval, adhering to budget controls.
Guest Experience
* Deliver a range of spa and beauty treatments to a high professional standard.
* Ensure courteous, professional and prompt service at all times.
* Provide a warm, friendly and welcoming experience for all guests.
* Carry out consultations to tailor treatments to individual needs.
* Actively promote the salon, spa treatments and resort facilities.
* Upsell treatments, packages and retail products where appropriate.
* Handle guest enquiries and take bookings both in person and over the telephone.
* Always behave in a polite and professional manner as an ambassador for the company.
* Ensure client comfort, satisfaction and confidentiality at all times.
Team Support & Development
* Work collaboratively with the spa team to ensure smooth daily operations.
* Support colleagues during busy periods.
* Attend and participate in training sessions as required.
* Maintain a positive and professional attitude within the team.
* Develop knowledge of all products and facilities offered by the company.
Financial Responsibilities
* Support the achievement of spa revenue targets through treatments and retail sales.
* Comply with standard operating till procedures ensuring all payments are processed and allocated correctly.
* Promote special offers and packages to maximise sales opportunities.
* Assist with stock control and cost awareness in line with budgetary requirements.
Administration & Compliance
* Complete all paperwork, client consultation forms and administration procedures accurately and on time.
* Maintain strict client confidentiality at all times.
* Comply with personnel and payroll procedures promptly.
* Follow all company policies, standard operating procedures and employee handbook guidelines.
* Ensure personal appearance and hygiene meet company standards at all times.
* Maintain awareness of and comply with all health and safety requirements applicable to the role.
Working Hours
This is a part‑time position working 16 hours per week on a variable rota, including Wednesdays and Thursdays, as well as every other Saturday and Sunday, in line with the needs of the business.
Physical Requirements
This role is based within a spa environment and involves standing for extended periods while delivering treatments. The role may require repetitive movements and the handling of spa equipment and products.
Required Qualifications & Criteria
* Level 3 NVQ in Beauty Therapy (or equivalent qualification)
* Right to work in the United Kingdom
Desired Criteria
* Experience in a similar spa or beauty therapy role
Contract Type
Full‑time
Salary
£12.71 per hour
Closing Date
Thursday 7th May 2026
Location
Hawkchurch Resort & Spa, Hawkchurch, East Devon, United Kingdom
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