We are hiring
We are looking for a positive and approachable individual who has a genuine passion for providing outstanding client care and client experience. No two days are the same in this role, so if you are looking for a challenge and the ability to make a difference, please read on An interest or background in the farm and equine industry would be advantageous, but a positive attitude is essential.
About the role
Our outstanding Client Care team are there for our clients, answering the phone, welcoming them into the practice and ensuring they are looked after and have everything they need every step of the way. They are a professional, friendly and dedicated team, and often the first contact with our clients so are vital to our business.
You will be working amongst a team of highly skilled Client Care Advisors that are trained to give clients and their animals the best possible experience. The team are passionate animal lovers, who always go over and above to make the client journey seamless.
Being at the heart of the business, the Client Care Advisors are there to not only facilitate and support the clients and the animals, but also to support the vets and nurses and other teams within the business.
So, having natural team player qualities is essential and you will most definitely get out of it what you put in. The team are bonded closely and are always there to help each other out through highs and lows.
This is a full-time permanent role working 40 hours per week Monday to Friday 8.30am to 5.30 pm. You will also be included in the Saturday morning (8.30 am to 12.30pm) rota. (The Saturday hours could potentially be offset to your Monday to Friday hours.)
Your main duties will include:
* Carry out general reception and administration duties to include welcoming and assisting clients, answering the telephone and dealing with queries, from our farm and equine clients
* Taking payment and cash handling
* Actively promote the services that we offer
* Ensure the reception and waiting areas are kept clean, tidy and welcoming.
Required skills and experience
* Team player
* Love of animals
* Enjoy a client facing role
Would be good to have
* Background in farm and/or equine industry
* Experience in Microsoft Excel/Word
* Problem solving skills
* Reception or client care experience (could suit the right candidate with client facing hospitality experience)
In addition to a competitive salary, you will benefit from:
* 6.6 Weeks annual leave
* Additional annual leave for your birthday which will be added to your holiday allowance
* Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non-accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
£12.21ph