Overview
This campaign has roles available in several locations. You may select up to 3 location preferences, but this is not mandatory. Do not choose locations you are not prepared to travel or relocate to at your own expense. Candidates offered a post in any location they expressed a preference for who decline or cannot start within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route for candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they are not included in the published Immigration Salary List. This information is guidance only; applicants should seek specialist advice on eligibility for Visa Sponsorship when considering applying for any role.
About the job
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK\'s biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. DWP is committed to being an equal opportunities employer and aspires to be the most inclusive employer in the United Kingdom.
The Work Coach role is rewarding, varied and complex; you will deal with different customers face to face and meet their specific support needs each day. If you are looking for a career that makes a clear and positive difference to people\'s lives, a DWP Executive Officer role may be ideal for you.
As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress. Work Coaches are customer-focused and able to deliver exceptional service with empathy and compassion to people who need their support. You will use sound judgement to help people through difficult times, and your tailored coaching can make a difference to their ability to find, stay in, and progress in a job. You will work with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis.
Responsibilities
* Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseeker\'s Allowance and Income Support.
* Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
* Meeting your legal duty to comply with the Equality Act 2010 and ensuring customers receive additional support and advice to access our services.
* Building positive relationships with customers that encourage, motivate, and build trust.
* Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
* Making timely decisions based on customer needs and referring them to appropriate help and support.
* Being accountable for performance and management of your caseload.
* Disability Confident—participate in practice and recruitment activities that support disabled applicants where appropriate.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant who declares a disability and meets the minimum criteria for the job. In some recruitment situations, such as high-volume or seasonal periods, an employer may limit overall interview numbers. For more details, please refer to the employer guidance.
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