Job Description
As Operations Coordinator you will assist in co-ordinating the TPN operations team by offering support and assistance to members of the network, following the procedures and rules of TPN and ensure that the company’s interest is always protected.
This is a 12 month fixed term contract – maternity cover .
Shift Pattern: 45 hours per week, 9 hour shifts worked on a rota basis between 06:00 and 19:00 with Saturday morning overtime on a rota basis
Pay rate: 12.04 p/h
Job Responsibilities:
1. To establish and maintain a good working relationship with all Partners.
2. To maintain effective communication and relationship with all other departments.
3. To carry out Partner requests where appropriate by both telephone and e-mail.
4. To mediate between Partners in disagreement, ensuring Partner actions have been carried out in accordance with The Pallet Network operation manual.
5. Assist members in arranging overspill vehicles and couriers where appropriate.
6. To carry out varied administrative duties.
7. To deal with any problems as promptly as possible e.g. mis-routes, couriers etc ensuring that all options are explored prior to organising couriers.
8. To update the hub information board for relevant comments concerning the day operation.
9. To ensure that the handover from the Night Manager is acted upon and to compile a handover to the Night Shift of any relevant points applicable to the night operation.
10. To mediate on disputes between Partners ensuring action is taken in accordance with the rules of the network as laid down in the manual.
11. To refer to the Team leader/line manager any unresolved or escalated problems.
12. To raise company Purchase Orders when required.
13. To make the Operations Manager aware of any situations which could impact adversely on the company
14. To maintain good working relationships with all Partners and colleagues and always liaise fairly and without favouritism.
15. To ensure that handovers between day and night shifts are concise and understood.
Qualifications
16. Proficient in use of Microsoft packages and ability to learn bespoke system
17. High level of attention to detail and accuracy
18. High level of communication skills, both written and verbal
19. High level of customer service skills
20. Ability to investigate and problem solve
Additional Information
As part of our drive to make, The Pallet Network (TPN) a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
21. Annual Leave
22. Pension scheme
23. Life Assurance
24. Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
25. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
26. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
27. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!