Company Description
Digital Space is a technology platform and cloud-first solutions provider dedicated to driving meaningful change for its customers. With a forward-thinking approach, the company focuses on delivering cutting-edge solutions that enable organizations to achieve their digital transformation goals. Digital Space is committed to innovation, excellence, and providing a superior customer experience. Operating at the forefront of the technology industry, they strive to empower businesses with advanced tools and strategies for growth.
Role Description
This is a full-time on-site role for a Technical Support Advisor, based in Newark-On-Trent. The role involves delivering high-quality technical and customer support services, including resolving technical issues, troubleshooting, and ensuring customer satisfaction. A successful candidate will handle customer inquiries efficiently, demonstrate excellent interpersonal skills, and contribute to a seamless support experience. Working in shifts, the candidate will play a key role in maintaining customer trust and satisfaction.
Qualifications
Strong Customer Satisfaction and Customer Support skills to provide a positive experience for clients.
Proficiency in Technical Support and Troubleshooting to resolve issues effectively and efficiently.
Excellent Interpersonal Skills for clear and empathetic communication with customers and team members.
Ability to work in a shift-based environment and adapt to varying schedules.
Previous experience in technical support or customer service roles is an advantage.
Problem-solving skills with a proactive approach to addressing challenges.
Familiarity with IT systems and troubleshooting tools is a plus.