Job Title: Membership Services Administrator
Location: Ayr
Pay Rate: £24 per hour
Hours: Monday to Friday, 9:00am - 5:00pm
Overview:
We are seeking a highly organised and customer-focused Membership Services Administrator to join our team based in Ayr. This role is ideal for someone who thrives in a fast-paced administrative environment and enjoys delivering excellent service to members.
Key Responsibilities:
Act as the first point of contact for membership enquiries via phone, email, and in person
Maintain and update membership records accurately within internal systems
Process new memberships, renewals, cancellations, and amendments
Handle member queries and resolve issues in a timely and professional manner
Support the coordination of member communications, events, and engagement activities
Assist with reporting, data management, and general administrative duties
Ensure compliance with data protection and organisational policies
Requirements:
Previous experience in an administrative or customer service role
Strong organisational skills and attention to detail
Excellent communication skills, both written and verbal
Proficiency in Microsoft Office and database systems
Ability to manage workload effectively and meet deadlines
A proactive and professional approach to work
Desirable:
Experience working with membership organisations or CRM systems
Familiarity with data handling and reporting
What We Offer:
Consistent weekday working hours (no weekends)
Supportive and collaborative working environment
Opportunity to contribute to a valued membership-based organisation
If you are a motivated administrator with a passion for delivering excellent service, we would love to hear from you.
To Apply:
Please submit your CV role