Key Responsibilities
1. Ensure invoice debts are collected in a timely manner, in line with the collections strategy to meet cash collection and debtor day targets as advised (set monthly)
2. Hold regular meetings with partners and clients to ensure all relevant debts are chased as necessary, including production of targeted reports to drive correct payment behaviour. Establish good working relationships with relevant stakeholders
3. Escalating non-payment in a timely fashion to the appropriate level both within Finance and Front Office
4. Maintaining accurate notes and statuses on the credit control module of Elite, to enable central management to review and report on the portfolio
5. Dealing with queries from case handlers, clients and other members of the Finance department. Daily communication with cashiers and billing assistants
6. Using the Firm's systems to look up general queries on 3e, Axxia or Visual Files
7. Gain a good understanding of their ledger and be able to forecast position their month end position and plan a walk to target
8. Maintain up to date "How To" guides for each client or task to ensure work can be covered during absences
9. Ad hoc projects as required to support the management of outstanding client debts in line with agreed targets
Essential Skills & Experience
10. Credit Control experience, preferably within a law firm
11. Background in law preferable but not essential
12. Confident & competent to deliver BAU processes already in place
13. Ability to communicate at a senior level
14. Ability to manage & prioritise an extensive caseload, while also meeting other ad hoc objectives
15. Ability to recognise potential risks to the Firm that should be escalated
16. A working knowledge of Excel spreadsheets is required
17. A working knowledge of 3E, Elite Collections (or similar) would be preferable
18. Strong communication skills
19. Ability to establish & maintain excellent relationships with both internal & external clients
20. Ability to negotiate at a senior level and to influence towards a positive outcome for the Firm
21. Ability to meet deadlines and work effectively and accurately, even when under pressure
22. A methodical approach and excellent attention to detail
23. Ability to assist in promoting the role & importance of the Credit Control team within the Firm
The Firm
Clyde & Co is a leading global law firm, specialising in the sectors that underpin global trade and commercial activity, namely: insurance, transport, construction, energy, trade and commodities. It is globally integrated, offering a comprehensive range of contentious and non-contentious legal services and commercially minded legal advice to businesses operating across the world. Clyde & Co is committed to operating in a responsible way. This means progressing towards a diverse and inclusive workforce that reflects the diversity of its communities and clients, using its legal skills to support its communities through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment. The firm has 480 partners, 2400 lawyers, 3200 legal professionals and 5000 people overall in over 60 offices and associated offices worldwide.
Our Values
Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for our clients and our firm. We:
24. Work as one We are a globally connected team of talented people who act with a firm-first mentality to achieve success
25. Excel with clients We aim high and challenge ourselves to deliver unique excellence for our clients, keeping them at the centre of everything we do
26. Celebrate difference We help each other to be at our best and believe our differences result in greater achievement
27. Act boldly We seek new opportunities, take action and learn as we go, recognising that curiosity drives our development and contributes to growth
Business Services Competencies
Clyde & Co is committed to providing extensive, personal and professional development opportunities for our people enabling them to be highly effective in their current role as well as assisting them to fulfil their career aspirations.
The competencies are used to inform all aspects of Business Services career development. They vary across levels and different business areas and fall under the following areas:
28. Technical Excellence
29. People and Team
30. Client/Stakeholder Relationships
31. Service Delivery and Commercial Awareness
32. Personal Effectiveness
Benefits
Your health
33. Private medical insurance scheme
34. Free and confidential medical health checks
35. Dental insurance for accident and emergency treatment
Your wealth
36. Contributory pension plan (Group Personal Pension Plan)
37. Life assurance equivalent to four times annual salary
38. Group Income Protection
39. Enhanced maternity, paternity, and adoption pay
40. Childcare voucher scheme
41. Season ticket loan
Your lifestyle
42. Subsidized sports club membership
43. Cycle to Work scheme
44. Employee Assistance Programme
45. In-house dry cleaning service and online benefits
Note: Eligibility for benefits is dependent on location and length of service. Confirmation will be provided upon joining.