Job Title: Reservations Agent Location: Newport, NP18 1HQ Contract Type: Permanent Pay: £12.42 per hour Incentives & Amazing Benefits Hours: Full Time Job ID: REQ5757 Be a Hospitality Hero in Our Sales & Revenue Team! Step into a career where every call is the beginning of an unforgettable guest experience. As a Reservations Agent at the iconic Celtic Manor Resort, you’ll be part of a passionate team that turns enquiries into excitement—from luxury stays to championship golf and indulgent spa escapes. What Makes You Our Ideal Hero? You’re someone who: Radiates warmth and loves making people feel special Communicates with confidence and charm Has a natural flair for sales and customer service Brings experience in reservations or customer service (or the drive to learn—we’ll train you!) Your Mission, Should You Choose to Accept It… Create seamless, personalised booking experiences via phone and email Sell dream getaways and exclusive upgrades with enthusiasm Be the friendly voice that starts every guest’s journey Thrive in a buzzing contact centre where your energy shines Perks That Make You Feel Like a VIP As one of our Hospitality Heroes, you’ll enjoy: Career development from day one Discounts on dining, stays, and leisure membership Free virtual GP appointments & 24/7 wellbeing helpline NEST pension scheme Social Club & staff appreciation events Monthly and annual awards to celebrate YOU Grow With Us – The Celtic Collection Promise Here, you’ll say: “I’m trained, supported, and proud to do my best work.” “I feel valued, included, and encouraged to grow.” “My ideas matter, and my contributions count.” “I’m part of something ambitious—and I help shape it every day.” Ready to Start Your Story? Apply now and become part of a team that’s rewriting the hospitality experience—from Manor to Marina. Please note: We may close applications early if we receive high interest. All applicants must have the right to live and work in the UK.