Run reports from clinical systems such as systmOne (training will be provided if needed). Book patient appointments. Keep patient clinical records accurate and up to date with the use of read coding and data entry. Work with teams within the GP practice and those who support GP practices, providing administrative support as required.
Generate reports to help analyse appointment data to understand capacity and demand. Support patients to book appointments, as part of the various projects, programmes and clinical initiatives (e.g Spirometry, Mental Health and extended access/community clinic appointments). Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care. Support or manage clinics as required including management and monitoring of services and staff rotas.
Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing Support the coordination and delivery of muti-disciplinary meetings. Adhere to organisations policies and procedures, guided by occupational policies and procedures in primary and secondary care. Work without supervision, plan own workload and seek guidance as required from line manager and colleagues. Use clinical systems for record keeping, audit and evaluation.
Maintain confidentiality at all times.