Location: Bearwood, Birmingham Reporting to: CEO Salary: Up to £28,000 (depending on experience) Contract Type: Full Time, Permanent Start Date: Immediate About Floor Street Floor Street is a fast-growing UK flooring company redefining the customer experience in the home improvement industry. We partner with leading suppliers, prioritise automation and lean operations, and are now preparing for national and international growth. With a passion for innovation, design, and service excellence, we're building a brand that leads with quality and efficiency. Role Overview We’re looking for an organised, proactive, and resourceful Executive PA to provide vital support to the business. This is a highly varied role requiring strong attention to detail, initiative, and a get-things-done attitude. You'll be at the heart of daily business operations, handling executive schedules, customer and supplier communications, and logistical coordination, while helping create a smooth, efficient environment for the team. As the business grows, this role may evolve into an Operations Support Manager position, with greater ownership of business systems and internal processes. Key Responsibilities Executive & Team Support Manage calendars; schedule meetings and appointments Organise internal meetings, team activities, and company events Arrange travel, flights, and accommodation for executives and team members Take meeting minutes, track follow-ups, and support the preparation of presentations Book in and manage staff holiday calendars Customer, Supplier & Admin Support Respond to day-to-day customer and supplier enquiries by phone and email Handle operational admin tasks such as ordering supplies (for the warehouse and office) Coordinate and manage cleaners and external contractors for warehouse/office needs Maintain and manage utility contracts, bills, and renewals Prepare expense reports and manage executive reimbursements Maintain filing systems and confidential records Customer Experience & Social Media Support customer service workflows, monitor messages, and escalate issues where needed Schedule social media content (content produced by the CEO and Marketing Team) across platforms Monitor comments and DMs; respond or route as appropriate Track engagement and provide insights to the CEO/Marketing Desired Skills & Experience Experience in a PA, Executive Assistant, Office Manager, or multi-functional support role Excellent communication skills, both written and verbal Strong time management and organisational abilities Tech-savvy: proficient with Google Workspace, task/project tools, social platforms Proactive, independent, and confident in managing competing priorities Customer-facing or customer support experience is a bonus Experience in a growing DTC or ecommerce environment is preferred To Consider This is a key role at the centre of a fast-scaling e-commerce brand You'll have direct access to the leadership team with huge potential for growth Opportunity to evolve into a broader operational role as we expand internationally Work in a beautiful office with a collaborative, values-driven team where ideas are heard and acted on Additional Pay Performance-based bonus Benefits Canteen Casual dress Company events Company pension Discounted or free food Employee discount Free parking Health & Wellbeing Programme On-site parking Store discount Work from home