Customer Services Team Leader Nantwich £30,000 per annum Monday to Friday 9 - 5 Monday to Friday Our client is seeking an experienced Customer Services Team Leader to join their team at their main office in Aston. This is an excellent opportunity for a confident and organised individual to lead a busy customer services function within a fast-paced office environment. This is a hands-on leadership role overseeing a Customer Services team who act as the first point of contact for all external enquiries. The role involves managing high call volumes, processing customer orders, and liaising closely with multiple internal departments to ensure a smooth and efficient service. Key Responsibilities Lead and co-ordinate the Customer Services team to ensure efficient day-to-day operations Allocate, prioritise, and manage team workloads Train, coach, and develop team members Manage holidays and absences to ensure adequate team cover Implement and improve procedures and systems to streamline operations Operate the main office switchboard, managing a high volume of calls and screening cold calls Take orders from customers, agents, and third parties Input, price, amend, and cancel orders using in-house systems Liaise with internal departments and management Carry out general administrative duties as required The Ideal Candidate Proven experience in a Customer Services or Helpdesk environment (essentia...