Working in the office in Bromley 3 days per week and working from home 2 days per week. To provide a seamless local service delivery through a customer-focused, personalised service of high quality and efficiency that reflects and meets the needs of the managers and service user Answer all enquiries in a timely, courteous and professional manner, making effective use of the Council IS systems as appropriate. Actively listen to callers to assess and clarify the needs of the customer. Provide the customer with the most up-to-date information. Deal with high number of inbound and outbound phone calls, e-mails and internet enquiries. Put referrals on the system received from the police and via an online portal. Upload documents onto case files. Use the councils in house Liquid Logic and EHM system. Be able to use Microsoft Outlook and respond to emails in a professional manner. Must have experience of working as a business support officer previously within a local authority, experience working in a mash team a bonus. Business Support Assistant Business Support Assistant Business Support Assistant Business Support Assistant