Join to apply for the Home Ownership Support Officer role at TRI CONSULTING LIMITED
3 days ago Be among the first 25 applicants
Join to apply for the Home Ownership Support Officer role at TRI CONSULTING LIMITED
Get AI-powered advice on this job and more exclusive features.
Large Housing Association requires a temporary Home Ownership Support Officer to manage staircasing transactions and help leaseholders list their home for sale and find and assess incoming buyers.
Responsibilities
Responsible for the creation, amendment, and closure of customer accounts.
Support residents to increase their shares, find a home or sell their home, quickly.
Advise customers of their options and guide them through the best route for them.
Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach joint objectives.
Effectively review instructions, assisting customers by explaining their options, risks and making recommendations on their best route to sale or home ownership.
Effectively market homes for sale, in line with borough/audit requirements and proactively
pursuing leads and vetting incoming buyers for their long-term and product suitability.
Support on the disposal of void units, undertaking viewings or on-site visits if required.
Build and maintain positive working relationships with internal and external stakeholders to foster better outcomes for residents, drive successful transactions and share expertise.
Inform business planning through accurate progression and forecasting of your transactions.
Competently handle customer enquiries about a range of Low-Cost Home Ownership
Support with the management of team in-boxes and general enquiries.
Provide administrative support to the Home Ownership Support Advisors as required.
Manage complaints and service recovery effectively and within designated timescales.
Experience And Skills
Thorough understanding of Low-Cost Home Ownership products, particularly Shared Ownership.
Knowledge of the property market and conveyancing.
Experience of delivering excellent customer service in a fast paced, target driven environment.
Ability to read and interpret leases.
Excellent interpersonal and communication skills.
Effective IT skills including basic/intermediate MS Office skills.
£22.27 ph PAYE - £29.45 ph Umbrella
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Other
* Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at TRI CONSULTING LIMITED by 2x
Sign in to set job alerts for “Support Officer” roles.
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
PALs & Complaints Senior Support Officer
London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
City Of London, England, United Kingdom 1 week ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 1 day ago
City Of London, England, United Kingdom 1 week ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 4 weeks ago
London, England, United Kingdom 3 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 2 weeks ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 4 weeks ago
London, England, United Kingdom 1 week ago
Woodford Green, England, United Kingdom 1 month ago
London, England, United Kingdom 4 days ago
London, England, United Kingdom 1 week ago
London, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr