Location: Belfast
Posted: [Date not specified]
Job Description
Join our collaborative Project & Programme Services team, where everyone has a voice, and together, we deliver excellence for people and the environment. We offer flexible and remote working options, including reduced workweeks, extra leave during school holidays, workplace adjustments, and supported transitions after career breaks.
Following a successful start to the current Water Industry investment cycle, our infrastructure division seeks to appoint a Supplier Performance Manager to join our Water Sector team in Northern Ireland. This role is within the Complex Infrastructure Practice of AtkinsRéalis PPS division, suitable for someone with experience supporting infrastructure projects.
Responsibilities
1. Record all customer enquiries and complaints, ensuring prompt resolution or response.
2. Collaborate with contractors and clients to resolve complaints and queries.
3. Manage and collate Interruptions to Supply data for the NIW Incident Management System.
4. Coordinate external websites to enable contractor permissions for roadworks.
5. Train contractors and client staff on the Symology System.
6. Report on KPI performance within Asset Delivery for Northern Ireland Water.
7. Attend monthly Customer Care meetings.
8. Coordinate Coring Surveys with DFI.
9. Manage online and paper filing systems.
10. Oversee Water Samplers for daily operations.
11. Develop and implement new administrative systems.
12. Organize meetings and book rooms as needed.
Candidate Requirements
* Formal qualification from a recognized higher education institution (degree, diploma, etc.).
* More than five years' experience in the UK water industry, or at least seven years' experience with the last three in a similar role.
* Full UK driving licence.
Why Work for AtkinsRéalis?
We value transferable skills and are committed to your development. Our inclusive culture promotes diversity, health, and happiness, with flexible working arrangements. Join us to work on exciting projects like Sizewell C, London's Heathrow Airport, and Europe's first eco-friendly mosque, gaining international exposure and career growth opportunities.
Additional Information
The role may require security clearance, which depends on UKSV vetting processes. We are an equal opportunities employer committed to diversity and inclusion. This is a contractual (fixed-term) position.
If interested, please contact us for more information about Education & Training Jobs.
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