Job Details
* Job Title: Visitor Experience Assistant (Museum)
* Job Location: Museum of Gloucester
* Salary: £24,796 pro-rata per annum
* Hours per Week: 6:45 hours a week – shift times 9:45 – 17:00 with a 30 minute break
* Contract Type: Permanent
* Closing Date: 24/05/2026
* Job Requisition Number: 14056
About the Role
As a Visitor Experience Assistant you will be the first face visitors and residents meet when they enter the Museum of Gloucester, playing a key role in delivering a warm, memorable experience and in telling the story of Gloucester through exhibitions and engagement activities.
Responsibilities
* Utilise strong interpersonal skills to offer outstanding customer service throughout the visit.
* Maintain a clean, presentable museum environment, assisting with daily upkeep and appearance.
* Stock and manage the gift shop and café, ensuring stock levels and displays meet visitor expectations.
* Assist with events and hire in the Wheatstone Hall, including setting up space, supporting event run, and completing post‑event resets.
* Apply and uphold health and safety procedures, including fire warden duties and first aid responsibilities.
* Successfully complete Evac Chair Operator Training, required during probation.
* Work predominantly on Saturday day‑times, with flexibility required to support the museum’s operating schedule.
* Demonstrate the ability to speak fluent English, fulfilling all spoken aspects of this customer‑facing role.
Qualifications & Requirements
* Right to work in the UK for a minimum of six months and ability to commit to that period.
* Experience or training in customer service, retail, or a related hospitality setting is desirable.
* Prior experience with museum or cultural heritage environments is a plus.
* Commitment to the council’s safeguarding and welfare policies.
Benefits
* Flexible working pattern.
* Excellent Local Government Pension Scheme (LGPS).
* Generous annual leave: 25 days per annum, rising to 30 days after five years of continuous service (pro rata for part‑time staff).
* Option to purchase 10 additional leave days per year (pro rata for part‑time staff).
* Regular job‑specific training, career development and qualification opportunities.
* Supportive and positive working environment with regular, robust supervision.
* Access to the Employee Assistance Programme (EAP) for free, confidential counselling and advice (24/7 online and by telephone) and an in‑house Occupational Health service.
* Cycle to Work scheme (Salary Sacrifice – terms and conditions apply).
* Employee discount scheme.
* Discounted tickets for local events and reduced‑rate use of GL1 facilities.
* Access to employee‑led networks such as Black Workers, Prism (LGBT+), Carers, Disability, and the Young Employees Network, and opportunities to participate in the council’s Equalities Working Group.
Equality and Diversity
We recognise the positive value of equality and diversity and pride ourselves on growing a high‑performing workforce that is diverse, skilled and talented; that represents the community it serves. We will recruit the person who is most suited to the job without regard to race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability. We are a disability confident employer committed to removing barriers to employment for those with disabilities or long‑term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no‑one is disadvantaged because of their disability. Further information on our commitment to Equality and Diversity can be found on the council website.
Legal Notice
Under the Immigration Act 2016, it is a legal requirement that anyone appointed to a customer‑facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
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