SOC Operator
Contract: Security
Location: Stoke-on-Trent, ST1 5PZ
Hours of work: 56
Contract Type: Permanent
As a SOC Operator, you will play a crucial role in maintaining the daily operations of the Security Operations Centre, supporting the SOC Team Lead in delivering a reliable, responsive, and compliant service.
Job Description
As SOC Operator, you will ensure the smooth running of the SOC by managing incidents and service delivery at ground level, responding swiftly and effectively to evolving operational needs.
Your focus will be on maintaining compliance with the Private Security Industry Act and associated regulatory standards, including BS7499, to ensure all activities are conducted to the highest professional and legal standards.
This role requires a calm, confident, and methodical approach to service delivery, ensuring the SOC operates efficiently and consistently in a fast-paced environment.
Key Responsibilities
Deliver safe and compliant operational support as part of the duty team
Use IT, analytics, and sustainability tools effectively
Support frontline teams and sector leadership daily
Act as a first responder for out-of-hours incidents
Ensure deployed assets are safe and incidents are properly managed
Provide daily reports on productivity and labour efficiency
Promote health, safety, well-being, and customer experience
Professional and Personal Competencies/Qualifications
Experience in a Security Operations Centre (SOC)
Knowledge of security policies and industry best practices
Skilled in incident management and process development
Proficient with security systems and tools
Strong team communication abilities
Capable of writing clear and accurate reports
Familiar with operational applications in security contexts
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
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