Customer Care Coordinator – 12 month Fixed Term Contract
We are looking for Customer Service Coordinator to support our client at their site in Theale, Berkshire, based in their Digital Imaging and Biomed departments.
Ideal candidates will have experience of working in a call centre, delivering excellent customer service and have outstanding administration and communication skills.
Responsibilities
* Provide outstanding customer service to improve customer satisfaction and nurture client relationships
* Operate with self-awareness inspiring a culture of continuous improvement
* Place customers at the centre of everything you do, understanding their wants and needs
* Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service
The Role
1. Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures
2. Coordinating the daily workflow for the management of service delivery to assigned customer contracts
3. Answer all telephone calls promptly and appropriately, in line with contractual obligations
4. Proactively resolving customer enquiries within first contact
5. Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed fr...