Training and Implementation Specialist
My client, based in Welwyn, are looking for a confident, positive and enthusiastic customer focused person to support the project manager in this exciting new role.
The role involves onboarding and training customers to use Open Banking software which is a fast-growing product for this company. You don’t have to have amazing IT skills but you will need to be comfortable doing online training on TEAMS and be able to set up partners on the system.
We need someone with a “can do attitude” and who can think for themselves.
Principle Responsibilities
* Liaise with payment partners to coordinate onboarding of new clients
* Support and coordinate clients when providing the necessary KYB documentation for onboarding
* Creating and sending client contracts and following up where necessary
* Implementing our clients’ accounts in accordance to individual needs
* Coordinate suppliers to ensure onboarding is completed accurately and promptly
* Support clients with software and training queries
* Coordinating and setting up online training sessions with clients
* Running online training sessions for clients
* Support the Project Manager with department and revenue growth
* Account Managing clients
* Support with software development and testing
Requirements
* Highly focussed with strong organisational, communication and customer service skills
* Must have the ability to work independently within a small team
* Assertive, determined, self-motivated
* Be keen to learn and the ability to adapt and evolve with change
* Be flexible and confident to suggest and improve current processes
* A thirst to help develop, grow and support the success of the department
* The ability to work to tight deadlines
* Has a positive “can do” attitude throughout
Advantageous
* Experience with software training would be beneficial but not essential
* Knowledge of the payments industry
The successful applicant will play a key role in the development, growth and success of the Open Banking product and will be working closely with the Project Manager. The role sits within a small but growing team, where there is excellent opportunity for career development.
Ideal Candidate:
Bubbly personality
Numerate
Happy to engage with and build relationships with customers
Good administrative skills
Excellent Customer Service skills
Perks!
Laptop
Mobile Phone
£3k Bonus (after probation)
Growing department with good career potential within an expanding team
Company pension contribution of 6%
Generous holiday and TOIL working arrangements
Flexibility to work from home up to 3 days per week (once trained)
Dental and Optical care contribution
Access to the company employee savings scheme
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancy
Only candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in