Job Description
Are you passionate about sports or delivering excellent customer service? Do you enjoy building positive relationships? Join us as a Retail Customer Service Manager at Entain, where you'll be a vital part of the team in our dynamic Ladbrokes & Coral betting shops. No two days are the same, and you'll contribute to a team that wins together and prioritizes customer satisfaction.
Reporting to the Shop Manager, you'll be part of the Shop team, serving customers and fostering repeat business.
What You Will Do
* Deliver outstanding customer service.
* Promote safer gambling practices.
* Take bets on a variety of sports and events.
* Process customer transactions, including cash handling.
* Demonstrate our products and betting terminals to customers.
* Handle customer complaints with empathy and effective problem-solving.
* Work towards set targets and goals.
* Maintain high shop standards.
* Open or close the shop as required.
Working Patterns
Shops operate from Monday to Sunday, 8am - 10pm, including weekends and bank holidays. Your weekly rota will typically be 30 hours, comprising a mix of long opening and closing shifts, as well as shorter evening shifts, varying weekly. As a key holder, you will be responsible for opening and closing the shop. We ensure your rota is provided at least four weeks in advance to support work-life balance.
Qualifications
* Must be 18 or over to work in betting shops.
* Passion for delivering excellent customer service.
* Ability to build strong relationships and communicate effectively.
* Self-motivated and proactive.
* Comfortable working alone or as part of a team.
* Ability to handle challenging situations calmly and professionally.
Additional Benefits
Enjoy competitive pay, optional overtime, pension schemes, discounts, healthcare, development opportunities, and recognition programs. Join us and be part of an inclusive community that celebrates individuality.
If you require adjustments or accommodations during the recruitment process, please contact us.
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At Entain, we are committed to diversity, equity, and inclusion, ensuring all our people feel valued and respected. We adhere to all applicable employment laws and regulations globally.
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