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IT Support & Infrastructure Recruitment Specialist | Candour Solutions
3rd Line Support Specialist – Wigan (with travel) - £35,000-£40,000
A fantastic opportunity has arisen for an experienced and highly capable 3rd Line Engineer Specialist to join a small & dynamic technical support team. This is a hands-on role focused on supporting clients primarily across the Northwest.
This is not a desk-bound position. Rather, it is a hands-on and varied role. The successful candidate will be technically confident, proactive, and ready to get stuck in with all aspects of IT support and infrastructure. From complex issue resolution to on-site project delivery, this role offers real variety and responsibility.
The ideal candidate will have a strong background in 3rd Line support and project delivery, with hands-on experience working across a broad range of technologies. They will be a proactive problem-solver who takes ownership of tasks and thrives in a fast-paced, client-focused environment.
Key Responsibilities:
* Responding to 3rd line support incidents, ensuring efficient and effective resolution.
* Performing installations, configurations, and upgrades across hardware and software platforms.
* Diagnosing and resolving break-fix issues in a wide range of environments.
* Help deliver infrastructure and support projects.
* Providing excellent customer service and maintaining strong client relationships.
* Travelling to client sites primarily across the Northwest, with some wider UK travel when required.
Key Skills:
* Proven experience in a 3rd Line Support or Senior Infrastructure Engineering role
* Previous involvement in IT project delivery, including installations, migrations, and rollouts
* Strong knowledge of Windows Server, Active Directory, Office 365, networking, and virtualisation technologies (e.g. Hyper-V, VMware)
* Demonstrable experience in break-fix troubleshooting, hardware builds, and advanced support
* Ability to work both independently and as part of a team, with excellent communication skills
* A professional, customer-focused approach with the confidence to work directly with clients
* Full UK driving licence and willingness to travel to client sites as required
What’s in it for you?
* A varied, hands-on technical role.
* Opportunities to work with a wide range of technologies and environments.
* Supportive, close-knit team culture with room for progression.
* Competitive salary, travel expenses covered, and company benefits.
If you are interested in this opportunity, please apply now.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Analyst
* Industries
IT Services and IT Consulting
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