IT Service Desk Engineer Bristol Area up to £38,000
My client seeks a motivated Service Desk Engineer to join their IT specialist team in the South West. You'll work with a skilled team on technologies like User/Endpoint Management, Cybersecurity, and more. This role empowers you to drive innovation, leading the way in delivering rapid solutions for business and IT transformation. As a Service Desk Engineer, you'll ensure smooth computer operations, address help requests, provide training, and manage escalations. Strong customer-facing skills are essential for success in this dynamic role.
Responsibilities:
* Provide technical training and guidance to Level 1 Service Desk Technicians
* Troubleshoot issues with services including internet connectivity, backups and telephony.
* Install antivirus software and ensure virus definitions are up to date. Ensure all patch levels are up to date.
* Test fixes to ensure problem has been adequately resolved.
* Reinforce SLAs to manage end-user expectations.
* Deploy pre-packaged software as needed using automated deployment tools.
Skills Required:
* Understanding computer hardware, covering desktops, laptops, servers, storage devices, and telephony.
* Proficiency in Virtualization platforms such as VMWare and Hyper-V
* Expertise in Active Directory and Office 365 environments
* Familiarity with telephony and broadband technologies, including FTTC, ADSL, FTTP.
* Background in an ITIL-driven environment, with a grasp of ITIL principles and processes being beneficial.
* Awareness of best practice standards in IT delivery, with a focus on security standards like Cyber Essentials, Cyber Essential Plus, PCI, ISO.
My client not only offers a fantastic salary and pension contributions, but also provides technical training and development to obtain certifications.
Apply today for an immediate telephone interview!
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