Job Title: IT Service Desk Engineer – 1st Line
Location: Leeds, LS28 5QS
Salary: £27,000 per annum
Job Type: Full Time, Permanent, shift pattern
Introduction
Are you self‑motivated with a flair for customer service? Are you ready to take your IT career to the next level?
The Role
* Analytical fault finding on networks and systems
* Repair of end‑point systems
* Password resets, profile repairs/configurations, new starters, mail release/block
* Communication of information to technical and non‑technical users
* IT service desk experience
* IT service delivery
The Candidate
* "Customer first" mentality
* Solid experience in 1st line IT support
* Technical experience or qualifications in Microsoft and related products desirable
* Experience of service desk environments, ideally in an MSP environment
* Excellent customer service skills
* Answer calls promptly, log service tickets with relevant and correct information and perform 1st line checks on the calls logged while meeting customer SLA’s
* The ability to keep documentation updated and add to where required
* Server, storage and end‑point technology exposure
* A desire to learn and expand knowledge to grow within a competitive team
What You’ll Get In Return
Financial
* Life Insurance
* Pension
* Car allowance (subject to role)
* £1000 refer a friend bonus
* Generous uncapped commission scheme (sales role)
* Profit share bonus scheme (non‑sales, subject to T&C’s)
* Free will‑writing service
* Long Service Awards (financial and time rewards)
* Electric Car Scheme (salary sacrifice)
* IT Purchase Loan Scheme
* Financial Wellbeing Tool
* Pension Surgery (consultation with a financial advisor)
Health and Wellbeing
* Private Medical Insurance
* Employee Assistance Programme - for you and your family (Counselling, legal advice, career coaching, financial support)
* Digital GP
* YuLife Wellbeing platform
* Gym membership contribution
* Gym time
* Yoga –Free onsite yoga
* Eye tests
* Flu jabs
* Fruit basket – per floor stocked weekly
* Mental Health First Aiders
Time Off
* Holidays – above statutory increasing with service, plus 8 bank holidays
* Birthday benefit – Have your birthday off on us!
* Enhanced Maternity Pay
* Enhanced Paternity Pay
* Compassionate Leave
* Jury Duty
Perks
* Welcome goodie bag
* Company apparel
* Free staff parties
* Incentives – Competitions and prizes including trips
* Staff awards
* Culture Team events
Environment
* Free onsite parking
* New refurbed office - Table tennis, table football, games consoles, multifaith room, fully stocked bar, outdoor eating area, smoking shelter.
* Role dependent
Equal Opportunity
TIEVA is an equal opportunities employer and welcome applications from all sectors of the community.
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