Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to 'Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation' and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.
Responsibilities
* Qualify and deliver outstanding customer experience through the appropriate channel, online or offline — using tools/technology to support i.e. live chat, phone/WhatsApp & email
* Strong verbal and written communication skills, engaging in a professional, compliant and reassuring manner with both new prospects and existing customers to assist in their car purchasing journey
* Keep updated with brand related product and finance training to deliver a great experience to customers and prospects
* Capture and maintain accurate customer information and interaction details to support seamless handover and follow up by retailer
* Contribute to the achievement of the Company's commercial digital sales objectives
* Ensure all communications and correspondence is compliant and meets the Quality objectives (existing FCA training would be advantageous, as this is a regulated responsibility, but training will be given)
* Recent retailer experience is desirable (not essential, but preferable)
* Able to work with a high level of autonomy
* Great time keeping and work ethic, and a team player
* Be flexible and adaptable
* Be energised by a fast paced and changing environment
* Have great attention to detail
* Be a strong, confident communicator, verbal and written
* Understand sales and customer retention techniques
* Well-versed in the use of lead management / CRM systems (Ideally Salesforce)
* Financial Conduct Authority Regulated — experience / trained
* Customer Focused
Employment
The successful candidate will be employed by Calex UK (www.calexuk.com).
Visa Sponsorship
Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Core Values
* Caring & Supportive
* Open & Honest
* Welcoming & Inclusive
* Collaborative & Inspiring
* Enjoyable & Rewarding
* Flexible & Adaptable
* Accountable & Reliable
* Healthy & Sustainable
Salary & Benefits
Salary & Benefits: Circa £40,000 per annum depending on experience (includes commission payments), option to join the Stellantis ECOS Vehicle scheme, 26 Days Annual Leave, Calex Employee Benefits Packages (including Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on-demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover).
Contract & Working Hours
Contract: Permanent / Full Time. Working Hours: 40 hours per week. Working Pattern: You will work 5 days a week on a 7-day rolling rota, which will include weekend work.
Application
To apply, please provide a full and up-to-date copy of your CV together with a covering letter detailing the skills that make you suitable for this role.
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