Join our team as an Order to Cash Associate and become an integral part of our dynamic O2C department You'll play a pivotal role in managing the sales ledger operations within our department. Your responsibilities will include approving trade accounts, billing, collections, and resolving queries promptly to maintain a positive ledger status. With a focus on building and maintaining excellent customer relationships, you'll ensure timely distribution of billing documents, accurate payment allocation, and proactive chasing of outstanding payments to minimise bad debt. As a key member of the team, you'll be responsible for achieving and maintaining collection performance targets while adhering to strict deadlines for billing documentation issuance and account reconciliation. Your proactive approach, effective communication skills, and strong attention to detail will contribute to the success of our O2C department, ensuring the smooth flow of cash and exceptional customer service both internally and externally. This is a permanent role, requiring you to work 3 days a week in our Finance Hub in Basingstoke. Experience within an accounts receivable/billing or credit and collections role; or relevant finance degree. Effective verbal and written communication skills. Ability to deal with difficult customers. Confident communicator with all aspects of credit control/sales ledger. Proactive team-player. Strong analytical and decision-making skills. Strong interpersonal skills. We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and want to become even better (our magic can help here). Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday including bank holidays, and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO. If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at RecruitmentMerlinentertainments.biz and one of the team will get back to you as soon as possible. LI-Hybrid LI-SB2 Competitive